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Around April 9th (they officially moved it to ‘internal review’ due to its ‘complexity’—and since then), I haven’t received a single substantial update or a fair solution. But also to note, can’t you play at other sites while waiting for withdrawals to clear from one which already took a lot of money from you due to bonus terms? I’ve now also escalated the case across multiple platforms. I have evidence of these confirmations, which has already been provided. Additionally (my VIP manager Eva confirmed multiple times), both in chat and via phone call, that the €478 were real money and that all winnings generated from these funds would be fully withdrawable. This confused me (as the bonus winnings had already been settled earlier), and the additional €60,000 had been generated entirely from the €478 real money credited to my account.
Unfortunately — there aren’t that many payment options, and loading sometimes takes a while. Registration and depositing weren’t complicated and were quite quick. The website is nicely designed and easy to navigate, so you can quickly find your favorite game. We regret that your experience has not reflected this standard (and your feedback will be used to strengthen our processes and ensure such situations are avoided in the future.Best regards,Spinrise Team We fully understand how concerning it must feel to believe your account was closed), only to see it reopened, and we sincerely apologize for the distress this has caused.Account closure requests, especially those related to responsible gaming, should always be handled with urgency and clarity.
- Before making a deposit, ensure you request your VIP table access and limit in writing.
- Despite submitting all necessary documents as requested, I have yet to receive my winnings.
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- VIP reloads and special offers are attached to Platinum and Ruby levels.
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For months I would put $30USD here and there just to pass time bye. As if they don’t have it already they telling me that they’re gonna escalate it End to call back. I quickly did that however when I followed up was told that they needed my wallet address again.
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